Free Shipping to West Malaysia for orders over RM200.00 (T&C apply)
Frequently Asked Questions (FAQs)

Should you have any questions or doubts, please do contact us. We will be glad to assist you. 

 

 

 

Frequently Asked Questions (FAQ)

 

Q. How do I purchase my order at Apple Baby House Online Store?

 

Here's a step-by-step tutorial:

 

To make an order: 

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. Log in your account using your Username and Password. If you do not have an account created yet, you will need to register an account before you proceed with your payment.
  4. Confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. Select your shipping methods and click “next” button.
  6. Choose your payment method then click “next” button.
  7. Reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

8 Simple Steps and your order will be packed in 2-3 working days. Sit back and wait for your parcel to be sent to your doorstep!

 


Q. What are the payment methods available?
Apple Baby House offers various kind of payment methods as shown below:-


 

a. E-Wallet

  1. BOOST
  2. Touch N Go
  3. Alipay 支付宝
  4. GRABpay

To choose this payment method, please Wechat/Whatsapp at 016 4426773.

 

b. Credit Card & Debit Card & Transfer Payment method 

  1. VISA CARD
  2. MASTER CARD (Credit / Debit Card)
  3.  

c. Bank in

Bank: Maybank
Bank Account: 5520 9521 3523
Account Name: Apple Baby House Sdn Bhd


After you made the payment, please send us your payment details as follow: 
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

After payment is done, please do scan and email us a copy of the above info to

 

Email Address: applebabyhouseonlineservice@gmail.com or fax it to us at 04-7336773 (Remark Online)


Note: Your purchased products will not be delivered until we have this confirmation.

 


Q. How do I change my personal information and shipping address in my account?

  1. Log-in your account
  2. Click on “Account Maintenance”
  3. Edit your account information and Shipping address here.

 


Q. I have forgotten my password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 


Q. Can I cancel an existing order that have been made?


Yes,  only if your order is still on pending status.

  • Please send an email to our online service email at applebabyhouseonlineservice@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
  • Orders that are in shipping or shipped will not be cancel.

 

 

Q. For more clarification: 
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to applebabyhouseonlineservice@gmail.com or whatsapp 016-4426773 for more clarification. 

 

 

Follow Us: 
1) Facebook: Apple Baby House
2) Wechat: applebabyhouse
3) Whatsapp: 016-4426773
4) Gmail: applebabyhouseonlineservice@gmail.com / cs.applebabyhouse@gmail.com
5) Instagram: AppleBabyHouse
6) Shopee: https://shopee.com.my/applebabyhouse
7) Lazada: https://www.lazada.com.my/shop/apple-baby-house-sdn-bhd